Nova Hand Shower Set with Flexible Hose
Premium Finish
Built to Last
Modern Design
Easy Installation
Description
Upgrade your daily bathing experience with the Ibey Nova Hand Shower Set. Designed for modern bathrooms, this premium hand shower delivers a comfortable and consistent water flow while enhancing convenience and flexibility. Crafted from durable, high-quality materials, the Nova Hand Shower Set is resistant to everyday wear and moisture exposure. The ergonomic design ensures a comfortable grip, while the included flexible hose provides extended reach for effortless use. Ideal for residential and commercial bathrooms, this hand shower set combines functionality, durability, and contemporary styling. Whether you are renovating your bathroom or replacing an existing fixture, the Ibey Nova Hand Shower Set offers reliable performance, elegant aesthetics, and long-lasting value.
Additional Information
Quality Assurance
Every product undergoes a thorough quality inspection before dispatch to ensure premium finish, durability, and performance.
Open Box Verification
We strongly recommend customers record an unboxing video while opening the package. The video should clearly show:
The sealed package before opening
The shipping label
The product condition after opening
This helps us quickly resolve any claims related to damage, missing items, or incorrect products.
Secure Packaging Guarantee
All products are carefully packed using protective packaging materials to minimize the risk of transit damage.
Installation Recommendation
For optimal performance and longevity, products should be installed by a qualified plumber. Damage caused during improper installation is not covered under warranty or replacement policies.
Warranty Support
Eligible products are covered under the manufacturer's warranty. Warranty duration and coverage may vary depending on the product category.
Customer Support
For assistance regarding orders, products, replacements, exchanges, or warranty claims, customers can contact our support team through WhatsApp, email, or phone support.
Return & Replacement Policy
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, broken, or incorrect product, we will provide a replacement free of charge.
To request a replacement:
Notify us within 48 hours of delivery.
Provide your order number along with clear photos or videos showing the issue.
An unboxing video may be required for damage or missing item claims.
Once verified, a replacement will be processed promptly.
Exchange Policy
Customers may request an exchange within 7 days of delivery if:
The product received is damaged.
The wrong product was delivered.
The product has a manufacturing defect.
Return Eligibility
To qualify for a return or exchange:
The product must be unused and uninstalled.
The product must be in its original packaging.
All accessories, manuals, and components must be included.
The request must be made within 7 days of delivery.
Non-Eligible Returns
Returns, exchanges, or replacements will not be accepted for:
Products damaged after installation.
Products showing signs of use, misuse, or modification.
Products returned without original packaging.
Customized or special-order products.
Requests submitted after the applicable return period.
Refunds
If a return is approved and a replacement is not available:
Refunds will be processed within 5–7 business days after inspection of the returned product.
Refunds will be issued to the original payment method used during purchase.
Order Cancellation
Orders may be cancelled before dispatch for a full refund. Once an order has been shipped, cancellation requests cannot be accepted and the order will fall under the return and replacement policy.