Squirrel Health Faucet

The Ibey Squirrel Health Faucet is designed to provide a reliable and comfortable user experience. Built with durable materials and optimized for daily use, it delivers consistent performance, easy handling, and a clean modern look that fits seamlessly into contemporary bathroom environments.

Quality Assurance

Every product undergoes a thorough quality inspection before dispatch to ensure premium finish, durability, and performance.

Open Box Verification

We strongly recommend customers record an unboxing video while opening the package. The video should clearly show:

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  The sealed package before opening
  
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  The shipping label
  
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  The product condition after opening
  

This helps us quickly resolve any claims related to damage, missing items, or incorrect products.

Secure Packaging Guarantee

All products are carefully packed using protective packaging materials to minimize the risk of transit damage.

Installation Recommendation

For optimal performance and longevity, products should be installed by a qualified plumber. Damage caused during improper installation is not covered under warranty or replacement policies.

Warranty Support

Eligible products are covered under the manufacturer's warranty. Warranty duration and coverage may vary depending on the product category.

Customer Support

For assistance regarding orders, products, replacements, exchanges, or warranty claims, customers can contact our support team through WhatsApp, email, or phone support.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, broken, or incorrect product, we will provide a replacement free of charge.

To request a replacement:

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  Notify us within 48 hours of delivery.
  
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  Provide your order number along with clear photos or videos showing the issue.
  
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  An unboxing video may be required for damage or missing item claims.
  

Once verified, a replacement will be processed promptly.

Exchange Policy

Customers may request an exchange within 7 days of delivery if:

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  The product received is damaged.
  
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  The wrong product was delivered.
  
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  The product has a manufacturing defect.
  

Return Eligibility

To qualify for a return or exchange:

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  The product must be unused and uninstalled.
  
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  The product must be in its original packaging.
  
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  All accessories, manuals, and components must be included.
  
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  The request must be made within 7 days of delivery.
  

Non-Eligible Returns

Returns, exchanges, or replacements will not be accepted for:

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  Products damaged after installation.
  
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  Products showing signs of use, misuse, or modification.
  
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  Products returned without original packaging.
  
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  Customized or special-order products.
  
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  Requests submitted after the applicable return period.
  

Refunds

If a return is approved and a replacement is not available:

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  Refunds will be processed within 5–7 business days after inspection of the returned product.
  
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  Refunds will be issued to the original payment method used during purchase.
  

Order Cancellation

Orders may be cancelled before dispatch for a full refund. Once an order has been shipped, cancellation requests cannot be accepted and the order will fall under the return and replacement policy.